Fwd: Scrum into ISO for “Software that pleasantly surprises”

Subject
Scrum into ISO 9001 for “Software that pleasantly surprises”

Convener
Hans Verrijcken (Coteng NV)

Thanks to
Everyone participating

Abstract
As a software company we are ISO 9001:2008 certified for
“Software that pleasantly surprises”
The Challenges we face(d) :
- ISO is not really tailored to software certification
- The focus for Scrum and ISO is seriously different
What we did to satisfy the “proof of evidence” requirements” : Next to all current standard development techniques (including of course Subversioning, Continuous Integration with monitoring of code-metrics, build-history etc. etc), we are mapping the scrum values, logic and guidelines into the ISO 9001 requirements.

Not really “going by the book”…
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but integrating both worlds…
sometimes you just need to look at the world from a different perspective…
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- Instead of the traditionally hierarchical, ISO required, organisation chart, we put the customer in a central place in our organisational chart.
- we radically changed many of the classical roles to become SCRUM roles
- Used the Scrum values into our resulting Value Chain and job descriptions
- focus on customer satisfaction and getting above the conformity level (the exiting, surprise, wow-area)asset.JPG

Additional ideas that were brought in during the Open Space

- Observations (complaints / non-conformities) logged and reported as a partial alternative for “bugging” the customer too often with surveys
- reporting of number of issues that enter in the backlog
- For every release, add at least 1 element of happy surprised for the customer (annotate in the backlog)
- Check alternative and/or competitive software for new ideas
- The nature of and the internal testing during the sprints is guaranteeing the 45% conformity.
- If you need to have logged bugs to show you handled them (adaptive and corrective measures)



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